I went BACK to the concierge, and security which did not assist and it took us 25 mins to get our car, he took a picture of the drivers license with his celphone before he would give us the keys, I think its worth mentioning we are African Americans and there were very few there and I believe that played a major roll in how we were treated. He continued to ask for license and registration even after we told him we did not have registration because it was a rental car.

We left out around 6am we used valet our entire stay, upon checking out we were asked for license and registration?, We left the ticket in the car and we had not had an issue for 3 days prior and we had a set code they requested upon the first drop off so that should not have been an issue.

Someone set their trash outside there door and it was their all day, our Tv did not work, and we were treated horribly on the last day, upon checking out Monday morning 5/8/23 I was told if, 'I had that many issues, I would never come back' by the only present concierge. I went on a girl's trip with 4 other friends, my room was not cleaned the entire weekend, 2 of the other rooms were but they were in executive suites. There are other choices in LA, and the Commerce is a very poor choice for gambling. The place is so crowded that distancing yourself from other players is not possible. When you are on a list and they announce your name, you can shout and wave from a part of the casino and they brush right by you. This is of course very difficult, so there is basically no jackpot. For example, on BigO you now need 4 of a kind beat by a straight flush. But, people continue to go there with little to no promotions, except jackpots, which occur very very seldom if never. At one time, prior to COVID restrictions, you could earn points that could be used toward things, such as food.

The food is very expensive and you can't bring food into the place.

It is very crowded and they no longer serve food at the tables. Many perceive this non-interaction as rudeness, which is possibly very accurate. The place is all business and there is virtually no interaction between the staff and the guests. When you enter the casino there are terminals that allow you to enter the games you want to play. I have recently visited the casino, which is not far from the Bicycle Hotel and Casino.

Commerce casino careers